Archive for August 1st, 2007
Review of Debenhams Store Card
Debenhams Store Card
On a whim and against my better judgement, I applied and recieved a Debenhams store card on the spot in the shop a couple of months ago. I didn’t need it, as have adequate credit/debit cards already. I am regretting that spur of the moment decision now.
I have used it a couple of times since, gotten bills and they have been paid well before the due date. I am a Cavan woman at heart and it galls me to pay anything extra to banks unless I have to.
In the past 2 weeks I have recieved 2 letters from GE Money. The first to say that Debenhams have not yet forwarded them the completed copy of the application form and could I go in to a Debenhams store and re-fill one in or send them my copy. WTF? Have I nothing better to do than follow up on their paperwork? I ignored it. Then today I recieved the second epistle to say as result of my not getting their paperwork sorted for them, the card is suspended.
I rang GE Money first. Not a good idea. The person at the other end just shouted into the phone. No help offered whatsoever. Said I was cancelling card, she replied that I’d have to do it in writing. I replied that then could I just leave the account suspended. She replied that this would adversely effect my credit rating and gave me cancellation address.
Then rang Debenham’s card service line. Poor Ruairi there wasn’t much help really. Apparently nothing he could do to find paperwork or ensure it could be sent to GE Money. Couldn’t put me through to anyone who could deal with this. Just offered a 10% off voucher and when asked for name of someone in Debenhams who could help, gave me the name of people in GE Money customer services.
Needless to say, the cancellation letter has been sent and I shall not be shopping in Debenhams.
4 comments August 1, 2007
