Review of Debenhams Store Card
August 1, 2007
Debenhams Store Card
On a whim and against my better judgement, I applied and recieved a Debenhams store card on the spot in the shop a couple of months ago. I didn’t need it, as have adequate credit/debit cards already. I am regretting that spur of the moment decision now.
I have used it a couple of times since, gotten bills and they have been paid well before the due date. I am a Cavan woman at heart and it galls me to pay anything extra to banks unless I have to.
In the past 2 weeks I have recieved 2 letters from GE Money. The first to say that Debenhams have not yet forwarded them the completed copy of the application form and could I go in to a Debenhams store and re-fill one in or send them my copy. WTF? Have I nothing better to do than follow up on their paperwork? I ignored it. Then today I recieved the second epistle to say as result of my not getting their paperwork sorted for them, the card is suspended.
I rang GE Money first. Not a good idea. The person at the other end just shouted into the phone. No help offered whatsoever. Said I was cancelling card, she replied that I’d have to do it in writing. I replied that then could I just leave the account suspended. She replied that this would adversely effect my credit rating and gave me cancellation address.
Then rang Debenham’s card service line. Poor Ruairi there wasn’t much help really. Apparently nothing he could do to find paperwork or ensure it could be sent to GE Money. Couldn’t put me through to anyone who could deal with this. Just offered a 10% off voucher and when asked for name of someone in Debenhams who could help, gave me the name of people in GE Money customer services.
Needless to say, the cancellation letter has been sent and I shall not be shopping in Debenhams.
Entry Filed under: Uncategorized. .
1.
Thomas | August 23, 2007 at 1:10 pm
It looks as if you were the cause of the problem in the first place. You stated that you were asked to either go into the store to refill your form or send your copy to ge money. “The first to say that Debenhams have not yet forwarded them the completed copy of the application form and could I go in to a Debenhams store and re-fill one in or send them my copy. WTF? Have I nothing better to do than follow up on their paperwork? I ignored it”
Its no wonder you ended up with the problem that you got. How many times have we all been told not to ignore things as it only makes them worse. Some store cards I beleave and iIm sure Debenhams is one of them give you a 10% discount for opening an account. If that be the case did you return your discount as well.
2.
manicmammy | August 23, 2007 at 1:37 pm
I ignored the first letter as I felt, as stated, it should not have been up to me to sort out internal paperwork problems between Debenhams and GE Money. If GE Money didn’t receive my initial paperwork, surely they should contact Debenhams directly and sort it out without getting me involved.
My life is busy enough without compensating for other people’s laziness or lack of competency at their jobs.
Your suggestion to return any initial discount is bizarre. I gave them plenty of custom, they gave me 10% discount. Big deal.
3.
goldy38 | December 16, 2007 at 7:39 pm
A friend of mine has these comments to make regarding online with Debenhams.
“I thought it was only me, communication with this company is almost impossible, and when you eventually make contact by phone you are asked to ring another number in Delhi or some other place which says I am not putting in the correct account number, which I am, I’m not an idiot! so it seems it is bettter to walk away as there are plenty of other shops without the hassle who are keen to get the business. I think Debenhams are destined to got the same way as the Dodo”
4.
manicmammy | December 16, 2007 at 8:20 pm
Yep life’s too short to put up with it. Your friend has the same idea as me, I no longer shop there.